Shuruudaha Adeegga

Markii ugu dambeysay ee la cusbooneysiiyay: May 21, 2026

Heshiiska Shuruudaha

Markaad isticmaasho ama gasho Callee Me, waad aqbaleysa inaad ku xidhan tahay Shuruudahan Adeegga. Haddii aadan aqbalin shuruudahan, ma isticmaali kartid barnamijkeenna.

Sharaxaada Adeegga

Callee Me waa madal waxbarasho oo ay ku shaqeyso xariifadda macmiilka ah oo bixisa casharado waxbarasho oo codka ku salaysan carruurta da'doodu tahay 4-12 sano. Adeeggeenu waxa uu ku jiraa waxbarasho shakhsi ah, caawinta shaqada guriga, diyaarinta imtixaannada, iyo la socodka horumarinta waxbarashada.

Akoonada Isticmaalka

Si aad u isticmaasho Callee Me, waa inaad abuurto akoon. Waxaad mas'uul ka tahay:

Bixinta macluumaadka akoonka oo sax ah
Ilaalinta amniga aqoonsiga akoonkaaga
Maaraynta profileyada caruurta ee koontadaada hoostooda
Nagu ogeysiinta degdeg ah haddii qof aan la oggoleyn uu gelayo

Oggolaansho Waalid

Adeeggeenna waxaa loogu talagalay carruurta ay waalidkoodu la socdaan. Markaad sameyso profile carruureed, waxaad xaqiijinaysaa inaad tahay waalid ama mas'uul sharci ah oo aad ogolaatay in carruurtaada ay isticmaasho barnaamijka.

Isticmaal la aqbali karo

Waad ogoshahay inaadan samayn:

Si xun u isticmaal adeeggeena ama isku day inaad ku gasho habab aan la oggolaan
Adeegsiinta adeegga si wax yeelo carruurta ama isticmaalayaasha kale
Faragelin shaqaynta saxda ah ee barnaamijka
Nidaamka AI-ga naga leh dib u habayn ama isku day inaad ka saarto

Qiimaha iyo Lacag-bixinta

Callee Me waxay isticmaashaa hab daqiiqado la iibiyo oo la bixiyo marka la isticmaalo. Markaad daqiiqado iibsato, waxaad ku heshiisaysaa:

Bixi qiimaha ku habboon ee xirmada daqiiqadaha aad dooratid (30, 60, ama 120 daqiiqo)
Xirmada daqiiqadaha ma isdaba joog noqdaan - waxaad lacag bixinaysaa oo kaliya marka aad daqiiqado badan iibsato
Qiimaha wuu bedeli karaa ogeysiis ku habboon; daqiiqadaha la iibsaday way sii wadi doonaan

Refunds, Cancellations and Right of Withdrawal

Qaybigan waxaa lagu sharaxay xuquuqyadaada oo ku saabsan money-back guarantee iyo cancellation. Haddii aad tahay consumer ka mid ah EU ama EEA, xuquuqda 14-maalmood ee withdrawal ee Directive 2011/83/EU waxa uu dhab ahaantii ka saabsan waxaan ku qoray halkan, kumana yareyn karo Sharooyinkan xuquuqdaada consumer ee looga yaabaa.

Robot pre-orders kahor inta aanan la diriin

Depoositka robot pre-order-kaaga iyo qofka kale oo aad bixisay waa full refundable at any time kahor inta aanan robot-kaaga la diriin. Si aad u cancel gasho, email support@callee.me oo ku qor nombarada orderkaaga. Waxaan curinaa qadarka buuxa ee aad bixisay oo lagu celiyo habka original ee aad bixisay, inta caadi ah 5 maalmood shaqo kadib markii aanan haysannay codsiga, laakiin waa inay walaac tahay 14 maalmood. Waxaa jirin restocking fee, waxaa jirin su'aalaha.

Robot returns kadib dirinta (EU 14-day withdrawal)

Haddii aad tahay consumer ka mid ah EU ama EEA, waxa lagu siiyay 14 maalmood laga soo bilaabo maalinta aad (ama qof kale oo aad dirirtay) gaarto robot-ka si aad u withdraw ah inta ladan (qofka lada) dhan. Si aad u isticmaashid xuquuqdan, email returns@callee.me oo ku qor nombarada orderkaaga; waxaan u diraa taliyada return-ka. Waa inaad return-gasho robot-ka 14 maalmood kadib markii aanan soo gaadhin confirmation-ka. Return shipping costs waa qaybkaaga maliba robot-ku yahay faulty ama ay kala duwan tahay description-ka. Waxaan curinaa qadarka buuxa ee aad bixisay (oo ay ku jiraan original shipping oo standard rate-da) 14 maalmood kadib markii aanan haysannay robot-ka return-galay, ama wajahdi hadii aad bixiso caddayn dispatch-ka. Robot-ku waa inuu return-gaalo resalable condition-ka; waxa aanan yaareynin refund-ka proportionally haddii qadarka lagu yareeyo sababta dib u geynta oo ka dhaaftay hoos u dhaca nature iyo shaqooyinka product-ka.

Minimum production guarantee

Haddii aanan gaarin minimum production order ee looga baahan tahay manufacture-ka batch-ka hore, waxaan cancel-genaa round-ka oo refund-genaa depoositka dhan full oo lagu celiyo habka original ee aad bixisay 10 maalmood shaqo kadib markii cancel-ka decision-ka. Waxaa inaad charge-lagama ahaato balance payment-ka. Waxaan email-genaa buyer kasta oo affected ah isku waqti oo ay ku jirto refund timeline-ka. Depoositka waxaa lagu isticmaalin walaac ah si loo cover gasho unrelated business costs.

Balance payment at ship-time

Approximadamente 30 maalmood kahor inta robot-kaaga la diriin, waxaan email-genaa invoice-ka balance-ka soo hadhow oo ay ku jirto secure payment link-ka. Haddii aadan pay-galin balance-ka 14 maalmood kadib markii invoice-ka, orderkaaga waxa laga cancel karaa oo depoositkaagu refund-gaalo full. Waxa kale oo aad cancel karaa marka-la-taalla oo aad helsatid full refund-ka depoositkaaga.

Minute packs and subscriptions

Minute packs-oo aanan isticmaalin refund-gaalo 30 maalmood kadib markii purchase-ka contact-gaadh support@callee.me. Markii minutes-ka la isticmaalo (voice conversations-ka), qaybta isticmaal-galay waxaa jirin refund. Subscription kasta oo active ah cancel-gaalo anytime account settings-kaaga; waxa aad leedahay access ilaa dhamaadka pay-galay period-ka.

Faulty or not-as-described products

Haddii robot-kaagu imaan damaged, defective, ama ay kala duwan tahay description-ka dhab ahaantii, contact returns@callee.me 30 maalmood kadib markii delivery-ka. Waxaan arrangement-genaa replacement-ka free, repair-ka, ama full refund-ka side-choice-kaaga, oo ay ku jirto EU consumer guarantee (minimum 2 years) iyo laws-ka residence-kaaga.

Refund method and timing

Refund dhan waxaa lagu diraa habka original ee payment-ka purchase-ka. Waxaa aanan diraan cash ama card kale ama account. Refund processing-ka side-ka aanu jira caadi ahaan complete-gaalo 5 maalmood shaqo kadib; habka bank-ka ama card issuer-ka, funds-ka waxa laga sii dhib-genaa additional 3 ilaa 10 maalmood si ay u muuqdo statement-kaaga.

What is not refundable

Minutes-ka oo hadii la isticmaalo voice conversations-ka, third-party fees oo ay ku sharaxnaan checkout-ka (sida cross-border duties ama brokerage oo carriers-ku bixiyaan destinations-ka gaar ah), iyo damage sababta misuse, accidents, unauthorized modifications, ama use-ka outside documented operating conditions waxaa jirin refund-eligible.

Your statutory rights

Waxaa walaac ah qaybigan ay yareeyo ama exclude dhan mandatory rights-ka aad leedahay consumer-qaybta laws-ka residence-kaaga, oo ay ku jiraan (walaac liiska la'aan) EU Consumer Rights Directive, national implementations-ka, iyo any local statutory warranty ama guarantee. Haddii clause kasta hore ay conflict-gasho mandatory consumer right-ka, mandatory right-ka waxa uu priority.

How to request a refund

Pre-shipping cancellations: support@callee.me. Post-shipping returns and faulty items: returns@callee.me. Mesha walaaca include nombarada order-kaaga iyo email-ka oo aad isticmaashatay checkout-ka si aanu ku hel-genaa order-kaaga degdeg.

Hantida Maskaxeed

Dhammaan waxyaabaha ku jira, sifooyinka, iyo hawlaha Callee Me waxaa iska leh Foriero s.r.o. waxaana u difaacaya shuruucda xuquuqda daabacaada, calaamadaha ganacsiga, iyo sharciyada kale ee hantida maskaxda.

Xaddidaynta Masuuliyadda

Callee Me waa kaalmada waxbarasho oo ma bedeli karto waxbarasho rasmi ah. Ma qaadanayno mas'uuliyadda natiijooyinka waxbarasho ama waxyeello kale oo ka dhasha isticmaalka adeegayada.

Joojinta

Waxaan joojin karnaa ama xidhi karnaa akoonkaaga haddii aad ku xadgudubtid shuruudahan. Waad joojin kartaa akoonkaaga wakhti kasta adoo maraya dejinta akoonkaaga.

Isbeddelka Shuruudaha

Waxaan laga yaabaa inaan waqti ka waqti ku cusboonaysiiño shuruudahan. Waxaan kuu ogeysiini doonaa isbeddellada muhiimka ah iyagoo adeegsanaya email-ka ama aaladda.

Nala soo xiriir

Haddii aad su'aalo ka qabto Shuruudahan Adeegga, fadlan nala soo xidhiidh legal@callee.me