Amabwiriza y'Imikoreshereze

Ivugururwa riheruka: May 21, 2026

Kwemera Amabwiriza

Mu kwinjira cyangwa gukoresha Callee Me, wemeye kubahiriza aya Mabwiriza y'Imikoreshereze. Niba utemeye aya mabwiriza, ntushobora gukoresha urubuga rwacu.

Ibisobanuro bya Serivisi

Callee Me ni urubuga rw'uburezi rukoresha ubwenge bw'ubukorano rutanga amasomo ashingiye ku majwi agenewe abana bafite hagati y'imyaka 4 na 12. Serivisi yacu irimo kwigisha buri mwana ukwe, gufasha mu mikoro yo mu rugo, kwitegura ibizamini, no gukurikirana iterambere mu myigire.

Konti z'Abakoresha

Kugira ngo ukoreshe Callee Me, ugomba gufungura konti. Ufite inshingano zo:

Gutanga amakuru ya konti nyayo
Kurinda umutekano w'amakuru yo kwinjira muri konti yawe
Gucunga imyirondoro y'abana iri muri konti yawe
Kutumenyesha ako kanya igihe hagize uwinjira mu buryo butemewe

Uruhushya rw'Ababyeyi

Serivisi yacu igenewe abana bakoresha bagenzuwe n'ababyeyi. Iyo ufunguye imyirondoro y'abana, uba wemeza ko uri umubyeyi cyangwa umurezi wemewe n'amategeko kandi ko wemereye umwana wawe gukoresha uru rubuga.

Imikoreshereze Yemewe

Wemeye ko utazakora ibi bikurikira:

Gukoresha nabi serivisi yacu cyangwa kugerageza kuyinjiramo ukoresheje uburyo butemewe
Gukoresha serivisi mu buryo bwose bushobora guhungabanya abana cyangwa abandi bayikoresha
Kubangamira imikorere myiza y'urubuga
Gusesengura tekiniki cyangwa kugerageza gukuramo sisitemu zacu za AI

Ibiciro no Kwishyura

Callee Me ikoresha uburyo bwo kugura pake z'iminota ukishyura uko ukoresha. Iyo uguze iminota, wemera ko:

Uzishyura igiciro cyagenwe kuri pake y'iminota watoranyije (iminota 30, 60, cyangwa 120)
Pake z'iminota ntizongera kwishyurwa mu buryo bwikora - wishyura gusa igihe uguze indi minota
Ibiciro bishobora guhinduka umenyeshejwe mbere mu gihe gihagije; iminota wari waguze igumana agaciro

Isubizwa ry'Amafaranga, Kureka no Kwikura mu Masezerano

Iki gice kigaragaza uburenganzira bwawe bwo gusubizwa amafaranga no kureka isoko. Niba uri umuguzi wo mu Bumwe bw'u Burayi (EU) cyangwa mu EEA, uburenganzira bwo kwikura mu masezerano mu minsi 14 buteganywa n'Itegeko-Nshinga rya 2011/83/EU burakurikizwa hiyongereyeho ibi byanditse hano, kandi nta na kimwe muri aya Mabwiriza kigabanya uburenganzira bwawe ntakuka nk'umuguzi.

Gutegura robo mbere yo kohereza

Avansi wishyuye yo gutegura robo n'ayandi mafaranga wishyuye byose bisubizwa igihe icyo ari cyo cyose mbere y'uko twohereza robo yawe. Kugira ngo uhagarike, andikira support@callee.me utanga nimero y'ikurikiranabikorwa ryawe. Dusubiza amafaranga yose wishyuye mu buryo bwo kwishyura wakoresheje, ubusanzwe mu minsi 5 y'akazi tumaze kwakira icyifuzo cyawe, kandi mu buryo ubwo ari bwo bwose mu minsi 14. Nta mafaranga yo kongera gushyira mu bubiko, nta n'ibibazo.

Gusubiza robo nyuma yo kohereza (kwikura mu minsi 14 muri EU)

Niba uri umuguzi wo muri EU cyangwa EEA, ufite iminsi 14 uhereye ku munsi wowe (cyangwa undi muntu wagennye) wakiriye robo mu maboko, kugira ngo wikure mu masezerano ku mpamvu iyo ari yo yose. Kugira ngo ukoreshe ubu burenganzira, andikira returns@callee.me utanga nimero y'ikurikiranabikorwa ryawe; tuzaguha amabwiriza yo kugarura. Ugomba kugarura robo mu minsi 14 umaze kutumenyesha. Amafaranga yo kohereza robo agarurwa ni wowe uyishyura keretse iyo robo ifite ikibazo cyangwa itameze nk'uko yasobanuwe. Dusubiza igiciro cyose cy'ubuguzi (harimo n'amafaranga yo kohereza ya mbere ku giciro gisanzwe) mu minsi 14 tumaze kwakira robo yagaruwe, cyangwa mbere y'aho niba utanze icyemezo ko wayoherejwe. Robo igomba kugaruka mu mimerere yemera kongera kugurishwa; dushobora kugabanya amafaranga asubizwa hakurikijwe agaciro kagabanutse gaturutse ku mikoreshereze irenze iyari ikenewe kugira ngo umenye imiterere n'imikorere y'igicuruzwa.

Ingwate y'umubare ntarengwa w'umusaruro

Niba tutagejeje ku mubare ntarengwa w'ibicuruzwa usabwa kugira ngo hakorwe uruhererekane rwa mbere, tuzahagarika iyi ntambwe kandi dusubize buri avansi yose mu buryo bwo kwishyura bwakoreshejwe, mu minsi 10 y'akazi nyuma y'icyemezo cyo guhagarika. Ntuzishyuzwa amafaranga asigaye. Tuzandikira buri muguzi wese bireba icyarimwe tumumenyesha igihe amafaranga azasubizwa. Avansi ntizigera zikoreshwa mu kwishyura ibindi bikorwa bitari ibyo.

Kwishyura amafaranga asigaye igihe cyo kohereza

Nka mbere y'iminsi 30 robo yawe yoherezwa, tuzakwandikira fagitire y'amafaranga asigaye ikubiyemo umurongo w'ubwishyu ufite umutekano. Niba utishyuye ayo mafaranga mu minsi 14 uhereye ku itariki ya fagitire, ikurikiranabikorwa ryawe rishobora guhagarikwa kandi avansi yawe igasubizwa yose. Ushobora kandi guhitamo guhagarika kuri iyi ntambwe ugasubizwa avansi yawe yose.

Pake z'iminota n'ubwiyandikishe

Pake z'iminota itarakoreshwa zishobora gusubizwa mu minsi 30 uhereye igihe wayiguriye, wandikiye support@callee.me. Iyo iminota imaze gukoreshwa (mu biganiro by'amajwi), igice cyakoreshejwe ntigisubizwa. Ubwiyandikishe bukora bushobora guhagarikwa igihe icyo ari cyo cyose mu igenamiterere rya konti yawe; ukomeza kubona serivisi kugeza igihe cyishyuriwe kirangiye.

Ibicuruzwa bifite ikibazo cyangwa bitameze nk'uko byasobanuwe

Niba robo yawe yagera yangiritse, ifite inenge, cyangwa itandukanye cyane n'ibyasobanuwe, andikira returns@callee.me mu minsi 30 nyuma yo kuyakira. Tuzagutegurira gusimburirwa ku buntu, gusanwa, cyangwa gusubizwa amafaranga yose ukurikije uko uhisemo, hakurikijwe ingwate y'umuguzi yo muri EU (nibura imyaka 2) n'amategeko y'igihugu utuyemo.

Uburyo n'igihe cyo gusubiza amafaranga

Amafaranga yose asubizwa mu buryo bwo kwishyura bwakoreshejwe mu kugura. Ntidusubiza amafaranga mu mafaranga y'amaboko cyangwa ku yindi karita cyangwa indi konti. Ku ruhande rwacu, gutunganya isubizwa ry'amafaranga bisanzwe birangira mu minsi 5 y'akazi; bitewe na banki yawe cyangwa uwakuguriye karita, amafaranga ashobora gufata iyindi minsi 3 kugeza kuri 10 y'akazi kugira ngo agaragare kuri raporo yawe.

Ibitasubizwa amafaranga

Iminota imaze gukoreshwa mu biganiro by'amajwi, amafaranga y'abandi bantu yagaragajwe neza igihe cyo kwishyura (nk'amahoro yo kwambuka imipaka cyangwa amafaranga y'abatwara ibicuruzwa mu bihugu bimwe na bimwe), n'ibyangiritse biturutse ku mikoreshereze mibi, impanuka, guhindura bitemewe, cyangwa gukoresha hanze y'imimerere yanditse yo gukoresha, ibyo byose ntibisubizwa amafaranga.

Uburenganzira bwawe bushingiye ku mategeko

Nta na kimwe muri iki gice kigabanya cyangwa kikuraho uburenganzira ntakuka ufite nk'umuguzi hakurikijwe amategeko y'igihugu utuyemo, harimo (ariko bitarinze kugarukira gusa kuri) Itegeko-Nshinga ry'Uburenganzira bw'Abaguzi bwa EU, uko ryashyizwe mu bikorwa mu bihugu, n'ingwate cyangwa garanti iteganywa n'amategeko yo mu karere kawe. Igihe ingingo iyo ari yo yose yavuzwe haruguru inyuranye n'uburenganzira ntakuka bw'umuguzi, uburenganzira ntakuka ni bwo bwiganza.

Uko wasaba gusubizwa amafaranga

Guhagarika mbere yo kohereza: support@callee.me. Kugarura nyuma yo kohereza n'ibicuruzwa bifite inenge: returns@callee.me. Buri gihe ushyiremo nimero y'ikurikiranabikorwa ryawe na imeri wakoresheje mu kwishyura kugira ngo tubashe kubona ikurikiranabikorwa ryawe vuba.

Umutungo Bwite mu by'Ubwenge

Ibikubiyemo byose, ibiranga n'imikorere bya Callee Me ni umutungo wa Foriero s.r.o. kandi birinzwe n'amategeko y'uburenganzira bw'umuhanzi, ay'ikirango n'ayandi mategeko arengera umutungo bwite mu by'ubwenge.

Aho Inshingano Zacu Zigarukira

Callee Me ni inyunganizi mu burezi kandi ntigomba gusimbura uburezi busanzwe. Ntitwishinga ibyavuye mu myigire cyangwa ibindi byangiritse bitaziguye biturutse ku ikoreshwa rya serivisi yacu.

Guhagarika Serivisi

Dushobora guhagarika by'agateganyo cyangwa burundu konti yawe niba warenze kuri aya mabwiriza. Ushobora guhagarika konti yawe igihe icyo ari cyo cyose mu igenamiterere rya konti yawe.

Impinduka ku Mabwiriza

Dushobora kuvugurura aya mabwiriza rimwe na rimwe. Tuzakumenyesha impinduka zikomeye tunyuze kuri imeri cyangwa ku rubuga.

Twandikire

Niba ufite ibibazo ku byerekeye aya Mabwiriza y'Imikoreshereze, twandikire kuri legal@callee.me