Imigomo Yesevisi

Kugcine ukubuyekezwa: May 21, 2026

Isivumelwano Semigomo

Ngokufinyelela noma ngokusebenzisa i-Callee Me, uyavuma ukuboshwa yile Migomo Yesevisi. Uma ungavumelani nale migomo, ngeke ukwazi ukusebenzisa inkundla yethu.

Incazelo Yesevisi

I-Callee Me iyinkundla yokufundisa esebenza nge-AI enikeza izifundo zemfundo ezisuselwa ezwini ezinganeni ezineminyaka engu-4-12. Isevisi yethu ihlanganisa ukufundisa okwenzelwe wena, usizo lomsebenzi wesikole, ukulungiselela izivivinyo, nokulandelela inqubekelaphambili yokufunda.

Ama-akhawunti Abasebenzisi

Ukuze usebenzise i-Callee Me, kufanele udale i-akhawunti. Unesibopho:

Sokunikeza imininingwane yeakhawunti enembile
Sokugcina imininingwane yokungena kwakho iphephile
Sokuphatha amaphrofayela ezingane ngaphansi kwe-akhawunti yakho
Sokusazisa ngokushesha uma kukhona ongagunyaziwe ongena ku-akhawunti

Imvume Yomzali

Insizakalo yethu yenzelwe ukusetshenziswa izingane ngaphansi kokwengamelwa umzali. Ngokudala amaphrofayela ezingane, uyaqinisekisa ukuthi ungumzali noma umnakekeli osemthethweni futhi uyavuma ukuthi ingane yakho isebenzise le nkundla.

Ukusetshenziswa Okwamukelekile

Uyavuma ukuthi ngeke:

Usebenzise budedengu insizakalo yethu noma uzame ukungena kuyo ngezindlela ezingagunyaziwe
Usebenzise insizakalo ngendlela engalimaza izingane noma abanye abasebenzisi
Uphazamise ukusebenza okufanele kwenkundla
Uhlaziye ngokuhlehlisa noma uzame ukukhipha izinhlelo zethu ze-AI

Amanani Nokukhokha

I-Callee Me isebenzisa uhlelo lwamaphakethe emizuzu okhokha njengoba usebenzisa. Ngokuthenga imizuzu, uyavuma:

Ukukhokha inani elifanele lephakethe lemizuzu olikhethayo (imizuzu engu-30, 60, noma 120)
Amaphakethe emizuzu awazivuseleli - ukhokha kuphela uma uthenga eminye imizuzu
Amanani angashintsha ngesaziso esifanele; imizuzu esithengiwe ihlala isebenza

Ukubuyiselwa Kwemali, Ukukhansela Nelungelo Lokuhoxa

Lesi sigaba sichaza amalungelo akho okubuyiselwa kwemali nokukhansela. Uma ungumthengi wase-EU noma e-EEA, ilungelo lomthetho lezinsuku ezingu-14 lokuhoxa ngaphansi kwe-Directive 2011/83/EU liyasebenza ngaphezu kwanoma yini ebhalwe lapha, futhi akukho lutho kule Mibandela olunciphisa amalungelo akho abathengi ayimpoqo.

Ukubhukha kusengaphambili kwerobhothi ngaphambi kokuthunyelwa

Idiphozithi yakho yokubhukha kusengaphambili kwerobhothi kanye nanoma yiliphi ibhalansi okhokhile kungabuyiselwa ngokugcwele nganoma yisiphi isikhathi ngaphambi kokuba sithumele irobhothi lakho. Ukuze ukhansele, thumela i-imeyili ku-support@callee.me kanye nenombolo ye-oda lakho. Sibuyisela yonke imali ekhokhiwe endleleni yakho yokuqala yokukhokha, ngokuvamile phakathi kwezinsuku ezingu-5 zokusebenza sisithole isicelo sakho, futhi noma kunjalo phakathi kwezinsuku ezingu-14. Akukho mali yokubuyisela esitokweni, akukho mibuzo.

Ukubuyiswa kwerobhothi ngemva kokuthunyelwa (ukuhoxa kwezinsuku ezingu-14 kwe-EU)

Uma ungumthengi wase-EU noma e-EEA, unezinsuku ezingu-14 kusukela osukwini wena (noma umuntu wesithathu omkhombile) othola ngalo irobhothi ngokwenyama ukuze uhoxe esivumelwaneni nganoma yisiphi isizathu. Ukuze usebenzise leli lungelo, thumela i-imeyili ku-returns@callee.me kanye nenombolo ye-oda lakho; sizokuthumela imiyalelo yokubuyisa. Kumele ubuyise irobhothi phakathi kwezinsuku ezingu-14 usazisile. Izindleko zokuthumela ekubuyiseni zingumthwalo wakho ngaphandle uma irobhothi linephutha noma lingafani nencazelo. Sibuyisela inani eligcwele lokuthenga (kufaka phakathi izindleko zokuqala zokuthumela ngenani elijwayelekile) phakathi kwezinsuku ezingu-14 sisithole irobhothi elibuyisiwe, noma ngaphambili uma unikeza ubufakazi bokulithumela. Irobhothi kumele libuyiswe lisesimweni esingathengiswa futhi; singalinciphisa inani lokubuyiselwa ngokulinganayo ngokwehla kwenani okubangelwe ukuphathwa okungaphezu kwalokho okudingekayo ukuthola uhlobo nokusebenza komkhiqizo.

Isiqinisekiso sokukhiqizwa okuncane

Uma singafinyeleli inani lama-oda okukhiqiza elincane elidingekayo ukwenza iqoqo lokuqala, sizokhansela lo mzuliswano futhi sibuyisele yonke idiphozithi ngokugcwele endleleni yokuqala yokukhokha phakathi kwezinsuku ezingu-10 zokusebenza kusukela ekunqumeni ukukhansela. Ngeke ukhokhiswe imali yebhalansi. Sizothumela i-imeyili kubo bonke abathengi abathintekayo ngasikhathi sinye sichaza isikhathi sokubuyiselwa kwemali. Amadiphozithi awasetshenziswa nanini ukukhokhela izindleko zebhizinisi ezingahlobene.

Ukukhokha ibhalansi ngesikhathi sokuthumela

Cishe izinsuku ezingu-30 ngaphambi kokuba irobhothi lakho lithunyelwe, sizokuthumelela i-imeyili ene-invoyisi yebhalansi esele kanye nesixhumanisi sokukhokha esiphephile. Uma ungayikhokhi ibhalansi phakathi kwezinsuku ezingu-14 kusukela ku-invoyisi, i-oda lakho lingase likhanselwe futhi idiphozithi yakho ibuyiselwe ngokugcwele. Ungakhetha futhi ukukhansela kulesi sigaba bese uthola ukubuyiselwa okugcwele kwediphozithi yakho.

Amaphakethe emizuzu nokubhaliselwa

Amaphakethe emizuzu angasetshenziswanga angabuyiselwa phakathi kwezinsuku ezingu-30 kusukela ekuthengeni ngokuxhumana no-support@callee.me. Uma imizuzu isisetshenzisiwe (isetshenziswe ezingxoxweni zezwi), ingxenye esetshenzisiwe ayibuyiselwa. Noma yikuphi ukubhaliselwa okusebenzayo kungakhanselwa nganoma yisiphi isikhathi kuzilungiselelo ze-akhawunti yakho; uyaqhubeka nokufinyelela kuze kuphele isikhathi osikhokhele.

Imikhiqizo enephutha noma engafani nencazelo

Uma irobhothi lakho lifika limoshekile, linesici, noma lihluke kakhulu kunencazelo yalo, xhumana no-returns@callee.me phakathi kwezinsuku ezingu-30 kusukela ekulethweni. Sizohlela ukushintshwa kwamahhala, ukulungiswa, noma ukubuyiselwa kwemali ngokugcwele njengoba ukhetha, ngokuhambisana nesiqinisekiso sabathengi se-EU (okungenani iminyaka emi-2) kanye nemithetho yezwe ohlala kulo.

Indlela nesikhathi sokubuyiselwa kwemali

Zonke izimali ezibuyiselwayo zithunyelwa endleleni yokuqala yokukhokha esetshenziselwe ukuthenga. Asibuyiseli imali ngokheshi noma kwelinye ikhadi noma kwenye i-akhawunti. Ukucutshungulwa kokubuyiselwa kwemali ohlangothini lwethu kuvamise ukuqedwa phakathi kwezinsuku ezingu-5 zokusebenza; kuya ngebhange lakho noma umkhiphi wekhadi, imali ingathatha ezinye izinsuku ezingu-3 kuya kwezingu-10 zokusebenza ukuze ivele kusitatimende sakho.

Okungabuyiselwa

Imizuzu esivele isetshenzisiwe ezingxoxweni zezwi, izindleko zabanye abantu ezivezwe ngokusobala ngesikhathi sokukhokha (njengezintela zokuwela imingcele noma izindleko zabathwali ezindaweni ezithile), kanye nomonakalo obangelwe ukusetshenziswa kabi, izingozi, izinguquko ezingagunyaziwe, noma ukusetshenziswa ngaphandle kwezimo zokusebenza ezibhaliwe akukufaneleki ukubuyiselwa kwemali.

Amalungelo akho omthetho

Akukho lutho kulesi sigaba olunciphisa noma olukhipha noma yimaphi amalungelo ayimpoqo onawo njengomthengi ngaphansi kwemithetho yezwe ohlala kulo, kufaka phakathi (ngaphandle komkhawulo) i-EU Consumer Rights Directive, izindlela zezwe zokuyisebenzisa, kanye nanoma yisiphi isiqinisekiso somthetho sendawo. Lapho noma yisiphi isigatshana esingenhla siphikisana nelungelo labathengi eliyimpoqo, kubusa ilungelo eliyimpoqo.

Indlela yokucela ukubuyiselwa kwemali

Ukukhansela ngaphambi kokuthunyelwa: support@callee.me. Ukubuyiswa ngemva kokuthunyelwa nezinto ezinephutha: returns@callee.me. Njalo faka inombolo ye-oda lakho kanye ne-imeyili oyisebenzisile ngesikhathi sokukhokha ukuze sikwazi ukuthola i-oda lakho ngokushesha.

Impahla Yengqondo

Konke okuqukethwe, izici, nokusebenza kwe-Callee Me kungokwe-Foriero s.r.o. futhi kuvikelwe amalungelo obunikazi, ophawu lokuhweba, neminye imithetho yempahla yengqondo.

Umkhawulo Wesibopho

I-Callee Me iyisengezo semfundo futhi akufanele ithathe indawo yemfundo esemthethweni. Asinasibopho ngemiphumela yemfundo noma nganoma yimuphi umonakalo ongaqondile ovela ekusebenziseni insizakalo yethu.

Ukuqedwa

Singayimisa noma siyiqede i-akhawunti yakho uma wephula le mibandela. Ungayikhansela i-akhawunti yakho nganoma yisiphi isikhathi kuzilungiselelo ze-akhawunti yakho.

Izinguquko Kule Mibandela

Singayivuselela le mibandela ngezikhathi ezithile. Sizokwazisa ngezinguquko ezibalulekile nge-imeyili noma ngenkundla.

Xhumana Nathi

Uma unemibuzo mayelana nale Miqulu Yemigomo Yesevisi, sicela uxhumane nathi ku-legal@callee.me